DC IIP Diaries@ Cummins Asia Pacific

Greetings everyone,

I’m Jo-Ann, currently interning at Cummins Asia Pacific Pte. Ltd. as a Customer Support Representative (CSR).

Cummins is a global power leader that design, manufacture, supply and service diesel engines, power generator systems and other related technologies.

During the first day of my internship, I was like everyone else feeling very nervous as I did not know what was in store for me. However, as soon as I stepped into the office, I was greeted by Gina, the CSR Team Leader who went on to introduce me to all the CSR staff. They were all very warm and friendly which helped me settled in pretty quickly. As soon as I settled down, I was asked to attend an on-boarding programme by the company.

with Gina my supervisor

The purpose of the programme was to brief us on work safety and introduced me to the organisational structure of Cummins. At Cummins, work safety is their top priority. Employees are briefed since day 1 the dos and don’ts, such as being in proper attire by wearing safety vests and safety boots when entering the warehouse. As for organisational structure, the programme introduced the key appointment holders and the various important personnel so that I would know who to look for when needed. I was also brief on the company’s rules and regulation such as the proper dress code for work and also the company’s leave policy and etc.

As is a company-wide effort to encourage and promote healthy living, I was also issued a health tracking device that tracks how many steps I take each day. In return, I can exchange my total steps for cash vouchers every three months!

my personal step tracker

Soon after, I was then asked to sit in for their daily CSR meeting. It was really an eye opening experience as it was the first time ever that I attended a department meeting. Every CSR is assigned to a respective set of clients based on the region the clients are from and the daily meeting acts as a channel to round up the daily problems faced and brainstorming as a team on the solutions available. Areas for improvement were also submitted via this meeting for work procedures and procurement process. 

Open office concept with office rocking chairs

my HUGE office desk

As for myself, my main job scope is to generate reports and on top of that, do daily CS activities such as order upload, create Siebel service requests to close Siebel activity for  orders and claims entry in the system. The reports consist of daily, weekly, bi-weekly and monthly reports.

At Cummins, they are very systematic and well-structured and they had also prepared a task list for me and the timeline for each task.

Below are my current workload as of today:

Today marks the fourth week of intern and I’m looking forward to learning more new things in Cummins.